Adron Homes and Properties, a
leading real estate company, successfully celebrated Customer Service
Week 2024 from Monday, October 7th to Friday, October 11th, under the theme
"Above and Beyond." The week-long event underscored the company’s
unwavering commitment to customer satisfaction as its top priority.
Customer Service Week, observed globally, is an international celebration of the importance of customer service and the people who serve and support customers daily. It provides a platform for companies to appreciate the hard work and dedication of their customer-facing staff, as well as strengthen their relationships with clients.
Throughout the week, Adron Homes organized various activities aimed at enhancing both employee well-being and customer engagement. These included a health talk focused on promoting healthy living, a customer awareness walk to raise visibility and connect with the public, and a mental health awareness session that addressed workplace wellness and stress management, emphasizing the importance of mental health for both employees and clients.
Team bonding exercises were also held to foster collaboration
and unity among employees, ensuring they continue to work together in
delivering top-tier service. The event concluded with an awards ceremony
recognizing staff members who consistently go above and beyond in customer
service.
The Director General of the Customer Service Directorate at
Adron Homes, Mrs. Aminat Hastrup Olaniyan, praised the company’s leadership for
its vision and impact in the real estate sector. "I want to salute the
management of Adron Homes for their giant strides in the real estate industry.
Their dedication to customer satisfaction has set a standard that others aspire
to. I also extend my heartfelt appreciation to all our front-liners for their
persistence and the incredible work they continue to do in serving our
clients," she said.
Mrs. Olaniyan's remarks highlighted the essential role of
frontline staff, recognizing their daily efforts to ensure that customers
receive the best experience possible.
Group Managing Director, Aare Adetola EmmanuelKing, reiterated
the company’s customer-first philosophy, stating, "At Adron Homes, we are
committed to exceeding expectations. Customer satisfaction is at the core of
everything we do, and this week has been a reflection of our ongoing efforts to
improve and deliver outstanding service."
The Directorate of Customer Service reiterated her commitment
to go above and beyond in satisfying and exceeding all our customer’s
expectations both home and expanding the frontiers of excellence in customer
care and improving customer satisfaction always.
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